Associate – Customer Care Voice (Genpact) | Hyderabad | Salary Based on Profile

Genpact is hiring an experienced customer-care professional for a voice-support position in Hyderabad. The associate will handle customer interactions, investigate concerns and provide resolutions while meeting quality and productivity targets.

Job Highlights

• Company: Genpact
• Role: Senior Associate – Customer Care Voice
• Location: Hyderabad
• Work Mode: Work From Office
• Employment Type: Full-Time
• Process: Customer Care and Voice Support
• Salary: Based on Profile

Roles & Responsibilities

• Handle inbound customer calls
• Understand and investigate customer concerns
• Provide accurate process-based resolutions
• Record interactions and case outcomes
• Escalate unresolved issues
• Follow compliance and quality requirements
• Meet productivity and customer-satisfaction targets
• Coordinate with operations and support teams

Required Skills

• Voice customer service
• English communication
• Active listening
• Call handling
• Problem-solving
• Case documentation