Campus Associate – Customer Support (Sutherland) | Hyderabad / Mumbai / Chennai | Salary Based on Profile

Sutherland is hiring recent graduates for its customer-experience operations in Hyderabad. Associates will assist customers through calls, email, chat or social media while meeting service and productivity standards.

Job Highlights

• Company: Sutherland
• Role: Campus Associate
• Location: Hyderabad
• Experience: Entry-Level
• Qualification: Full-time undergraduate or postgraduate degree
• Employment Type: Full-Time
• Shift: Flexible, including night shifts
• Salary: Based on Profile

Roles & Responsibilities

• Resolve customer requests through supported channels.
• Answer product and service questions.
• Achieve customer-satisfaction targets.
• Meet contractual productivity and SLA requirements.
• Follow data-security policies.
• Complete assigned training and e-learning courses.
• Attend coaching sessions.
• Implement performance feedback.
• Maintain schedule adherence.
• Document customer interactions correctly.

Qualifications & Eligibility

• Eligible full-time graduates may apply.
• Excellent written and verbal English required.
• Good typing and analytical skills.
• Willingness to work rotational or night shifts.
• Candidates should reside within the applicable transport radius.

Required Skills

• Customer support
• English communication
• Typing
• Analytical thinking
• Schedule adherence
• Data security