Customer Support Voice Process (Capgemini) | Kolkata | Salary Based on Profile

Capgemini is hiring graduate freshers and experienced candidates for its Customer Support Voice Process in Kolkata. This opportunity is suitable for applicants with excellent communication skills who can join immediately and work across rotational shifts.

Job Highlights

• Company: Capgemini
• Role: Customer Support Voice Process
• Location: Kolkata
• Experience: Freshers or 1–3 years
• Qualification: Any Graduate
• Work Mode: Not Disclosed
• Employment Type: Not Disclosed
• Shift: Open to all shifts
• Notice Period: Immediate joiners
• Salary: Based on Profile

Roles & Responsibilities

• Handle customer interactions through voice calls.
• Understand customer concerns and service requirements.
• Provide accurate information and appropriate resolutions.
• Maintain clear and professional communication.
• Escalate unresolved issues through the defined process.
• Follow quality, compliance and customer-service guidelines.
• Document customer interactions accurately.
• Meet assigned productivity and service-quality targets.
• Maintain a positive customer experience.

Qualifications & Eligibility

• Any graduate can apply.
• Freshers are eligible.
• Candidates with one to three years of voice-process experience can apply.
• International voice-process experience is relevant for experienced applicants.
• Excellent English communication skills are required.
• Applicants must have all graduation mark sheets and their graduation certificate.
• Candidates must be comfortable working in all shifts.
• Immediate availability to join is required.

Required Skills

• Verbal communication
• Customer service
• Voice-process handling
• Active listening
• Problem-solving
• Professional call etiquette
• Customer-query resolution
• Shift flexibility