International Voice Process (Capgemini) | Kolkata | Salary Based on Experience

Capgemini is inviting diversity applications from experienced candidates for its International Voice Process in Kolkata. The opportunity is suitable for local graduates with excellent communication skills who can join immediately and work flexible shifts.

Job Highlights

• Company: Capgemini
• Role: International Voice Process
• Location: Kolkata
• Experience: 1–3 years
• Qualification: Any Graduate
• Work Mode: Not Disclosed
• Employment Type: Not Disclosed
• Shift: Rotational shifts with mandatory night-shift flexibility
• Notice Period: Immediate joiners only
• Hiring Category: Diversity hiring
• Salary: Based on Profile

Roles & Responsibilities

• Handle international customer interactions through voice calls.
• Understand customer queries and service requirements.
• Provide accurate information and appropriate resolutions.
• Maintain professional communication throughout every interaction.
• Follow the organisation’s customer-service procedures.
• Escalate complex or unresolved cases appropriately.
• Record customer interactions and outcomes accurately.
• Meet assigned quality and productivity standards.
• Maintain a positive and professional customer experience.

Qualifications & Eligibility

• Any graduate can apply.
• Applicants must have one to three years of relevant experience.
• Excellent verbal communication skills are required.
• Candidates must currently be based in Kolkata.
• All graduation mark sheets and the graduation certificate must be available.
• Applicants must be open to working across all shifts.
• Flexibility to work night shifts is mandatory.
• Only candidates available to join immediately should apply.
• The vacancy is advertised as a diversity-hiring opportunity.

Required Skills

• International voice-process experience
• Excellent verbal communication
• Active listening
• Customer handling
• Query resolution
• Professional call etiquette
• Problem-solving
• Night-shift flexibility