International Chat Support (Tech Mahindra) | Noida | ₹3.75–₹4.25 LPA

Tech Mahindra is hiring experienced candidates for its International Chat Support – Non-Voice Process in Noida. The role involves handling international inbound dual chats, resolving customer queries and maintaining customer satisfaction through effective written communication.

Job Highlights

• Company: Tech Mahindra
• Role: International Chat Support Executive
• Process: International Chat / Non-Voice
• Location: Noida
• Experience: Minimum 1 Year in International Chat Process
• Qualification: Graduation Not Mandatory
• Employment Type: Full-Time, Permanent
• Working Days: 5 Days
• Shift: Night / Rotational Shifts
• Salary: ₹3.75–₹4.25 LPA
• Incentives: Available
• Cab Facility: Both-Side Cab Service
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations
• Role Category: Non-Voice

Roles & Responsibilities

• Handle international inbound customer queries through chat support.
• Manage dual chat conversations simultaneously.
• Understand customer concerns and provide appropriate assistance.
• Resolve customer queries using effective problem-solving skills.
• Maintain professional written communication during customer interactions.
• Apply strong customer-handling skills while managing multiple chats.
• Support customer satisfaction through timely and effective query resolution.
• Work according to assigned night and rotational shift requirements.

Qualifications & Eligibility

• Minimum 1 year of International Chat Process experience is mandatory.
• Relevant experience must be from a BPO company.
• Candidates must have experience handling international inbound dual chats.
• Excellent English communication skills are required.
• Minimum typing speed of 40 WPM is mandatory.
• Strong customer-handling abilities are required.
• Good problem-solving skills are essential.
• Candidates must be comfortable working night shifts.
• Flexibility to work rotational shifts is required.
• Graduation is not mandatory.

Required Skills

• International Chat Process
• International BPO
• Non-Voice Process
• International Inbound Chat
• Dual Chat Handling
• Customer Support
• Web Chat
• Customer Query Resolution
• Customer Handling
• English Communication
• Typing Speed – 40 WPM
• Problem-Solving
• Customer Satisfaction

Additional Relevant Skills

• US Process
• SLA Management
• Average Handling Time (AHT)
• Customer Satisfaction Score (CSAT)
• International Non-Voice Support

Compensation & Benefits

• Annual Salary: ₹3.75–₹4.25 LPA
• Incentives: Available
• Working Days: 5 Days
• Cab Facility: Both-Side Cab Service