International Customer Support | Indore / Kolkata | ₹2.60–₹3.50 LPA

Applications are being invited for Customer Support Executive positions in Indore and Kolkata. Graduate freshers and candidates with six to eleven months of experience can apply for this office-based customer-service opportunity.

Job Highlights

• Position: Customer Support Executive
• Hiring Company: Not Disclosed
• Locations: Indore and Kolkata
• Work Mode: Work From Office
• Experience: Freshers or 6–11 months
• Qualification: Graduation required for freshers
• Fresher Salary: ₹2.60 LPA plus night allowance
• Experienced Salary: ₹3.10–₹3.50 LPA
• Shift: Night-shift flexibility required
• Process Type: Not Disclosed
• Employment Type: Not Disclosed
• Working Days: Not Disclosed

About the Role

The selected candidate will work as a Customer Support Executive and assist customers according to the assigned support process. The position requires good communication, customer-handling ability and flexibility to work during night shifts.

The exact support channel—voice, chat, email or blended—has not been mentioned and should be confirmed with the recruiter.

Roles and Responsibilities

Depending on the assigned process, responsibilities may include:

• Handle customer questions and service requests professionally.
• Understand customer concerns and provide appropriate assistance.
• Deliver accurate information according to process guidelines.
• Resolve routine customer problems within the permitted scope.
• Escalate complicated or unresolved cases to the appropriate team.
• Maintain accurate records of customer interactions.
• Follow quality, productivity and compliance requirements.
• Protect confidential customer and company information.
• Maintain professional communication throughout every interaction.
• Coordinate with colleagues and supervisors when additional support is required.
• Meet customer-satisfaction and service-quality expectations.
• Work according to the assigned shift and roster.

Eligibility and Qualifications

Graduate Freshers

• Graduation should be completed.
• Fresh graduates are eligible to apply.
• Good communication skills are required.
• Candidates must be comfortable working night shifts.
• Applicants should be willing to work from the office in Indore or Kolkata.

Experienced Candidates

• Candidates with six to eleven months of experience can apply.
• The preferred type of previous experience has not been disclosed.
• Good communication and customer-handling skills are required.
• Night-shift flexibility is mandatory.
• Supporting experience documents may be requested during hiring.

Required Skills

• Customer service
• Verbal and written communication
• Active listening
• Customer-query resolution
• Problem solving
• Basic computer proficiency
• Data and interaction documentation
• Attention to detail
• Teamwork
• Adaptability
• Night-shift flexibility
• Professional customer handling

Salary Details

Freshers

• Salary: ₹2.60 LPA
• Additional Benefit: Night allowance

Experienced Candidates

• Salary Range: ₹3.10–₹3.50 LPA

The exact offer may depend on the candidate’s experience, communication assessment and interview performance.

Candidates should confirm:

• Fixed and variable salary components
• Approximate monthly in-hand salary
• Night-allowance amount and eligibility
• Incentives, if applicable
• Payroll deductions and benefits

Work Location and Schedule

Candidates must be willing to work from the office in:

• Indore
• Kolkata

Night-shift flexibility is required. Exact shift timings, working days, weekly offs and transport facilities have not been disclosed.

Documents to Keep Ready

• Updated resume
• Educational mark sheets and certificates
• Graduation certificate, if applicable
• Government-issued identity proof
• Experience letter or relieving letter, if applicable
• Recent salary slips, if requested