International Voice & Blended (Airbnb Process) | Gurugram | ₹31,000–₹36,000 /Month

People Staffing Solutions is inviting applications for an International Customer Support – Voice and Blended Process associated with Airbnb in Gurugram. Graduate freshers and undergraduates with relevant international voice experience can apply.

Job Highlights

• Process: Airbnb International Customer Support
• Position: International Voice & Blended Support Executive
• Location: Gurugram
• Work Mode: Not Disclosed
• Experience: Freshers or candidates with relevant experience
• Working Days: Five days per week
• Shift: Rotational shifts
• Salary: ₹31,000–₹36,000 CTC per month
• Incentive: ₹2,000 fixed monthly incentive
• Transport: Free both-side cab facility
• Joining Preference: Immediate joiners
• Employment Type: Not Disclosed
• Payroll Company: Not Disclosed

About the Role

Selected candidates will work in an international customer-support process involving voice and blended customer interactions. The primary responsibility will be to understand customer concerns and provide professional, accurate and timely assistance.

As the opening is associated with an Airbnb process, customer interactions may relate to travel, reservations or platform-support concerns. Candidates should confirm the exact process scope and assigned support channels during the interview.

Roles and Responsibilities

Depending on the assigned support queue, responsibilities may include:

• Handle international customer interactions through voice and blended channels.
• Understand customer concerns through active listening and appropriate questioning.
• Provide accurate information according to established process guidelines.
• Assist customers with account, service or reservation-related concerns.
• Troubleshoot routine issues and provide suitable resolutions.
• Escalate complicated or unresolved cases to the appropriate team.
• Maintain professional and empathetic communication.
• Document customer interactions and resolutions accurately.
• Follow customer-data protection and process-compliance requirements.
• Meet service-quality, productivity and customer-satisfaction targets.
• Coordinate with internal teams when additional assistance is required.
• Work effectively across rotational schedules.

Eligibility and Qualifications

Candidates can apply under either of the following categories:

Graduate Freshers

• Graduation must be completed.
• Fresh graduates are eligible.
• International voice-process experience is not stated as mandatory.
• Strong English communication and customer-handling skills are expected.

Experienced Undergraduates

• Undergraduate candidates can apply.
• A minimum of six months of international voice-process experience is required.
• Candidates should be comfortable handling international customers over calls.
• Supporting experience documents may be requested during the selection process.

Salary Details

Graduate Freshers

• CTC: ₹31,000 per month

Undergraduates with 6+ Months of International Voice Experience

• CTC: ₹36,000 per month

Incentive

• Fixed monthly incentive: ₹2,000

Candidates should confirm whether the ₹2,000 incentive is included within the stated CTC or paid in addition to it. The fixed salary, deductions and approximate in-hand amount have not been disclosed.

Required Skills

• International customer service
• Voice-process handling
• Blended customer support
• English communication
• Active listening
• Customer-query resolution
• Problem solving
• Empathy and customer handling
• Call and case documentation
• Basic computer proficiency
• Teamwork
• Rotational-shift flexibility

Work Schedule and Benefits

• Five working days per week
• Rotational shifts
• Free both-side cab facility
• Fixed monthly incentive
• Immediate joining opportunity

The weekly-off arrangement, exact shift timings and applicable cab boundaries have not been disclosed. Candidates should confirm these details with the recruiter.

Documents to Keep Ready

• Updated resume
• Government-issued identity proof
• Educational mark sheets and certificates
• Graduation documents, if applying as a graduate
• Experience letter or relieving letter, if applicable
• Recent salary slips, if requested for experienced candidates
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