International Voice & Chat – Blended Process (IntouchCX) | Hyderabad | Salary Based on Profile

IntouchCX is hiring Customer Support Executives for its International Voice & Chat – Blended Process in Hyderabad. The opportunity is for candidates with 6 months to 3 years of relevant international voice or chat experience who can work from office in rotational shifts.

Job Highlights

• Company: IntouchCX
• Role: Customer Support Executive
• Process: International Voice & Chat – Blended
• Location: Hyderabad
• Experience: 6 Months–3 Years
• Qualification: Graduation Not Required
• Work Mode: Work From Office
• Employment Type: Full-Time, Permanent
• Working Days: 5 Days a Week
• Shift: Rotational Shifts
• Weekly Offs: 2 Rotational Week-Offs
• Salary: Based on Profile
• Joining: Immediate Joiners / Short Notice Preferred
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations

Roles & Responsibilities

• Handle international customer queries through voice and chat support channels.
• Understand customer concerns and provide accurate and timely resolutions.
• Identify customer requirements and provide appropriate solutions.
• Maintain professional verbal and written communication throughout customer interactions.
• Deliver a positive customer experience while working in a fast-paced support environment.
• Follow defined process guidelines, quality standards and company policies.
• Meet applicable productivity, quality and customer-satisfaction targets.
• Maintain proper documentation and records of customer interactions.

Qualifications & Eligibility

• Minimum 6 months of International Voice and/or Chat Process experience is required.
• Maximum relevant experience considered is 3 years.
• Graduation is not mandatory.
• Excellent verbal English communication skills are required.
• Excellent written English communication skills are required.
• Candidates should have good customer-handling and problem-solving abilities.
• Applicants must be comfortable working rotational shifts.
• Candidates must be comfortable with 5 working days and 2 rotational week-offs.
• Applicants must be comfortable working from the Hyderabad office.
• Immediate joiners and candidates serving a short notice period are preferred.

Required Skills

• International Voice Process
• International Chat Process
• Blended Process
• International Customer Support
• US Calling
• Voice Support
• Chat Support
• Written English Communication
• Verbal English Communication
• Customer Handling
• Problem Solving
• Query Resolution
• Customer Satisfaction
• Documentation
• Quality Standards

Preferred Skills

• Immediate joining availability
• Short notice period
• Ability to work effectively in a fast-paced customer-support environment
• Strong attention to customer experience and service quality

Compensation & Benefits

• Salary: Based on Experience & Interview Performance
• Working Days: 5 Days a Week
• Weekly Offs: 2 Rotational Week-Offs
• International Customer Exposure: Available
• Career Growth & Learning Opportunities: Available
• Professional Work Environment: Available