International Voice Process (Capgemini) | Noida | Salary Not Disclosed

Capgemini is inviting applications from experienced customer-support professionals for an International Voice Process opportunity in Noida. Graduates with one to three years of voice-process experience, excellent communication skills and short-notice availability can apply.

Job Highlights

• Company: Capgemini
• Role: Customer Support – International Voice Process
• Location: Noida
• Experience: 1–3 years
• Qualification: Any Graduate
• Notice Period: Immediate to 15 days
• Shift: Open to all shifts
• Salary: Not Disclosed
• Work Mode: Not Disclosed
• Employment Type: Not Disclosed
• Working Days: Not Disclosed
• Application Deadline: Not Disclosed
• Mandatory Email Subject: Application for voice process_Noida

About the Role

The selected candidate will assist international customers through voice calls, understand their concerns and provide appropriate solutions according to the assigned process.

The position requires strong English communication, professional customer handling and flexibility to work across different shifts based on business requirements.

Roles and Responsibilities

Depending on the assigned customer-support process, responsibilities may include:

• Handle international customer enquiries through voice calls.
• Understand customer concerns through active listening.
• Ask appropriate questions to identify the underlying issue.
• Provide accurate information and suitable resolutions.
• Troubleshoot routine customer problems.
• Escalate complicated or unresolved concerns to the appropriate team.
• Maintain polite, professional and empathetic communication.
• Document customer interactions and resolution details.
• Follow established process and quality guidelines.
• Protect confidential customer and company information.
• Meet productivity and customer-satisfaction expectations.
• Work toward first-contact resolution whenever possible.
• Maintain attendance and schedule adherence.
• Participate in process training and coaching sessions.
• Coordinate with supervisors and internal support teams.

Eligibility and Experience

Applicants should meet the following requirements:

• Graduation must be completed.
• One to three years of voice-process experience.
• International voice-process experience is required.
• Excellent spoken English communication.
• Strong customer-service and problem-solving skills.
• Ability to handle international customers professionally.
• Willingness to work in all shifts.
• Availability to join immediately or within 15 days.
• Ability to provide all graduation mark sheets and the graduation certificate.

Freshers and candidates with more than a 15-day notice period are not mentioned as eligible.

Required Skills

• International voice support
• Customer service
• Inbound or outbound call handling
• Spoken English
• Active listening
• Customer-query resolution
• Complaint handling
• Problem solving
• Call documentation
• Basic computer proficiency
• Data confidentiality
• Teamwork
• Shift flexibility
• Schedule adherence

Shift Requirement

Candidates must be open to working in all shifts.

The source does not disclose:

• Exact shift timings
• Night-shift frequency
• Rotational weekly offs
• Working days
• Cab or transport facility
• Shift allowance

Candidates should confirm these conditions during the recruitment process.

Documents Required

Applicants should keep the following documents ready:

• Updated resume
• Graduation mark sheets
• Graduation or degree certificate
• Government-issued identity proof
• Experience letter
• Offer or appointment letter
• Relieving letter, if applicable
• Recent salary slips, if requested

Share sensitive identity documents only after verifying the recruiter and the applicable recruitment stage.