Customer Support – UK Captive Bank | Gurugram / Pune | Up to ₹8 LPA + Variable Pay

People Staffing Solutions is inviting applications from experienced customer-service professionals for an International Voice Process supporting a UK captive bank. The positions are based in Gurugram and Pune and require at least two years of international voice experience.

The role offers up to ₹8 LPA plus variable pay, five working days and a both-side cab facility.

Job Highlights

• Process: UK Captive Bank
• Role: Customer Support Executive
• Support Type: International Voice Process
• Locations: Gurugram and Pune
• Work Mode: Work From Office
• Experience: Minimum 2 years
• Qualification: Graduation mandatory
• CTC: Up to ₹8 LPA
• Variable Pay: Additional variable component mentioned
• Proposed Hike: 30%–35% on last-drawn salary
• Notice Period: 0–30 days
• Training Duration: Seven weeks
• Working Days: Five days per week
• Shift: Rotational shifts
• Weekly Offs: Rotational
• Transport: Both-side cab facility
• UAN Verification: Mandatory
• Payroll Company: Not Disclosed
• Application Deadline: Not Disclosed

About the Role

The selected candidate will provide voice-based customer support for a UK banking process. The position requires strong English communication, professional customer handling and strict adherence to banking, data-security and regulatory procedures.

Candidates should be capable of managing a steady volume of customer calls while maintaining service quality, accuracy and confidentiality.

Roles and Responsibilities

Depending on the assigned banking-support process, responsibilities may include:

• Handle international customer enquiries through voice calls.
• Authenticate customers according to approved security procedures.
• Understand banking-related questions and service requests.
• Provide accurate information within the permitted support scope.
• Assist customers with general account or service-related concerns.
• Explain applicable processes, timelines and available solutions.
• Troubleshoot routine customer issues.
• Escalate sensitive, complex or unresolved cases.
• Maintain professional and empathetic communication.
• Record customer interactions and resolution details accurately.
• Protect confidential customer and financial information.
• Follow banking, regulatory and process-compliance requirements.
• Identify and report suspicious or unusual concerns when required.
• Work toward first-contact resolution.
• Meet call-quality and customer-satisfaction expectations.
• Maintain productivity and schedule adherence.
• Participate in training, quality reviews and coaching.
• Work according to rotational shifts and weekly-off schedules.

Eligibility and Experience

Applicants should meet the following requirements:

• Graduation must be completed.
• Minimum two years of international voice-process experience.
• Previous international customer-support experience.
• Excellent spoken English communication.
• Strong listening and customer-handling skills.
• Ability to manage difficult customer conversations.
• Strong problem-solving and decision-making ability.
• Comfortable working in rotational shifts.
• Comfortable with rotational weekly offs.
• Willingness to work from the Gurugram or Pune office.
• Available to join immediately or within 30 days.
• Complete and verifiable employment history.
• Availability of documents from all previous employers.
• No UAN overlap.

Freshers and candidates with less than two years of relevant international voice experience are not listed as eligible.

Required Skills

• International voice support
• Banking customer service
• Spoken English
• Active listening
• Customer authentication
• Query resolution
• Complaint handling
• Problem solving
• Call documentation
• Data confidentiality
• Regulatory compliance
• Customer satisfaction
• First-contact resolution
• Rotational-shift flexibility
• Schedule adherence

Salary Details

The advertised compensation includes:

• CTC: Up to ₹8 LPA
• Variable Pay: Additional variable component
• Potential Hike: Approximately 30%–35% over the candidate’s last-drawn salary

The final offer may depend on relevant experience, current compensation, communication assessment and interview performance.

Candidates should confirm:

• Maximum fixed salary
• Variable-pay amount and eligibility
• Approximate monthly in-hand salary
• Whether the 30%–35% hike is subject to the ₹8 LPA cap
• Training-period compensation
• Payroll deductions and statutory benefits

Training and Work Schedule

Training

The vacancy mentions seven weeks of training.

Candidates should confirm:

• Whether training is conducted from the office
• Training schedule and attendance requirements
• Whether training includes assessments
• Salary and benefits during training
• Conditions for successful training completion

Regular Schedule

• Working Days: Five days per week
• Shift: Rotational
• Weekly Offs: Rotational
• Work Mode: Work From Office
• Transport: Both-side cab facility

The exact shift timings and cab boundaries have not been disclosed.

UAN and Employment Verification

The vacancy states that:

• UAN verification is mandatory.
• UAN records must not overlap.
• Documents from every previous organization are required.
• Candidates with an absconding history are not eligible.
• Complete employment history must be verifiable.

Applicants should provide accurate employment information. Any discrepancy between the resume, UAN history and employment documents may affect selection or background verification.

Documents to Keep Ready

Experienced candidates may be asked to provide:

• Updated resume
• Graduation mark sheets
• Graduation or degree certificate
• Government-issued identity proof
• PAN card
• UAN or PF employment details
• Offer or appointment letters
• Experience letters
• Relieving letters
• Recent salary slips
• Bank statements, if legitimately required at a later verification stage

Share sensitive documents only after confirming the recruiter, legal employer and stage of recruitment.