Process Associate – Customer Service (HCLTech) | Hyderabad | Salary Based on Profile

HCLTech is hiring a Process Associate for email-based technical customer support in Hyderabad. Candidates will investigate customer concerns, communicate resolutions and maintain process documentation.

Job Highlights

• Company: HCLTech
• Role: Process Associate
• Location: Hyderabad
• Employment Type: Full-Time
• Department: Customer Service
• Process: Email Technical Support
• Language: English
• Salary: Based on Profile

Roles & Responsibilities

• Receive customer requests through email.
• Understand and categorize reported concerns.
• Provide technical troubleshooting assistance.
• Research solutions using available resources.
• Respond in clear written English.
• Record actions and resolutions accurately.
• Escalate unresolved technical issues.
• Follow applicable SOPs and quality standards.
• Meet response-time and productivity expectations.
• Maintain professional customer communication.

Qualifications & Eligibility

• Strong written English skills.
• Technical troubleshooting ability.
• Customer-service orientation.
• Ability to follow structured processes.
• Comfortable using ticketing and email-support systems.

Required Skills

• Email support
• Written communication
• Technical troubleshooting
• Customer service
• Documentation
• Problem-solving