Process Associate – Voice Support (HCLTech) | Hyderabad | Salary Based on Profile

HCLTech is recruiting Process Associates for a customer-service voice process in Hyderabad. The position focuses on handling client requests promptly while meeting applicable service-level requirements.

Job Highlights

• Company: HCLTech
• Role: Process Associate – Voice
• Location: Hyderabad
• Employment Type: Full-Time
• Process: Customer Voice Support
• Department: Delivery Operations
• Salary: Based on Profile

Roles & Responsibilities

• Handle customer interactions through calls.
• Understand customer requests accurately.
• Provide process-based assistance and resolutions.
• Prioritize requests based on urgency.
• Maintain positive customer communication.
• Meet applicable service-level agreements.
• Record interaction and resolution details.
• Escalate concerns requiring additional support.
• Follow quality and compliance procedures.
• Contribute to customer-satisfaction targets.

Qualifications & Eligibility

• Strong verbal communication skills.
• Relevant voice or customer-service knowledge.
• Ability to understand customer concerns.
• Comfortable working in a structured process.
• Willingness to work according to business schedules.

Required Skills

• Voice support
• Customer service
• Active listening
• Call handling
• SLA adherence
• Problem-solving