Quality Analyst ( International MNC)| Gurugram / Hyderabad | Up to ₹8 LPA

Hiring is open for Quality Analyst / Quality Evaluator professionals with experience in quality audits, reporting, calibration and process improvement. The opportunity is available in Gurugram and Hyderabad for candidates with 1–5 years of relevant experience, preferably in an international process.

Job Highlights

• Role: Quality Analyst / Quality Evaluator
• Locations: Gurugram / Hyderabad
• Experience: 1–5 Years
• Qualification: Graduate – Mandatory
• Process: International
• CTC: Up to ₹8 LPA
• Working Days: 5 Days
• Shift: 24×7 Rotational
• Transport: Two-Way Cab
• Notice Period: Immediate to 30 Days
• Employment Type: Full-Time
• Hiring Partner: People Staffing Solutions

Roles & Responsibilities

• Conduct quality, fraud and compliance audits.
• Perform quality evaluations according to defined process standards.
• Drive calibration sessions with relevant teams and stakeholders.
• Analyse quality data and identify trends, gaps and improvement opportunities.
• Prepare business reports and provide actionable quality insights.
• Present audit findings to internal teams and client stakeholders.
• Provide constructive and data-driven feedback.
• Collaborate with Training and Operations teams on quality-improvement initiatives.
• Review quality frameworks according to changing workflows and process requirements.
• Work with cross-functional teams to improve overall process quality.
• Support continuous improvement of quality and operational standards.

Qualifications & Eligibility

• Graduation is mandatory.
• 1–5 years of Quality, QA or Quality Evaluation experience required.
• International process experience is preferred.
• Previous Operations or Agent experience in a similar workflow is preferred.
• Candidates should have strong analytical and problem-solving capabilities.
• Applicants must be comfortable working in 24×7 rotational shifts.
• Immediate joiners and candidates with up to 30 days’ notice period can apply.
• Candidates should be comfortable working from Gurugram or Hyderabad.

Required Skills

• Quality Analysis
• Quality Evaluation
• Quality Auditing
• Fraud & Compliance Audits
• Calibration
• Quality Reporting
• Data Analysis
• Process Improvement
• Root-Cause Analysis
• Stakeholder Management
• Presentation Skills
• Written Communication
• Verbal Communication
• Google Sheets
• Google Docs
• Google Slides

Preferred Skills

• International Process Experience
• Operations Experience
• Quality Framework Management
• Client Stakeholder Management
• Audit Findings Presentation
• Quality Trend Analysis
• Cross-Functional Collaboration
• Training & Operations Coordination
• Data-Driven Feedback
• Fast-Paced Operations Experience

Compensation & Benefits

• CTC: Up to ₹8 LPA
• Working Days: 5 Days
• Shift: 24×7 Rotational
• Cab Facility: Two-Way Cab
• Notice Period Accepted: Immediate to 30 Days