International Voice Process – UK Airways | Noida | Up to ₹54,000 CTC/Month

Applications are invited for a premium customer-handling role supporting a UK Airways international voice process in Noida. The opportunity is suitable for experienced customer-service professionals with excellent English communication and flexibility for rotational and night shifts.

Job Highlights

• Process: UK Airways
• Role: Premium Customer Handling – International Voice
• Location: Noida
• Experience: Minimum 1 year in customer service
• Qualification: 12th Pass or Graduate
• Work Mode: Work From Office
• Interview Mode: Walk-In Interview Only
• Shift: Rotational and night shifts
• Salary: Up to ₹54,000 CTC per month
• In-Hand Salary: Up to ₹49,000 per month

Roles & Responsibilities

• Handle international customers through voice calls.
• Assist customers with travel-related queries and requests.
• Understand customer concerns and provide appropriate solutions.
• Deliver premium and personalised customer service.
• Communicate clearly and professionally in English.
• Manage challenging customer interactions calmly.
• Escalate unresolved concerns through the defined process.
• Maintain accurate records of customer interactions.
• Follow service-quality and process-compliance guidelines.
• Meet assigned productivity and customer-satisfaction targets.
• Remain flexible for rotational and night-shift schedules.

Qualifications & Eligibility

• Candidates must be 12th pass or graduates.
• At least one year of customer-service experience is mandatory.
• Excellent spoken English communication skills are required.
• International BPO or customer-service experience is preferred.
• Travel-industry experience will be an advantage.
• Candidates must be comfortable working from the Noida office.
• Applicants must be willing to work rotational and night shifts.

Required Skills

• International voice support
• Premium customer handling
• English communication
• Active listening
• Travel-related customer service
• Problem-solving
• Professional call etiquette
• Shift flexibility

Preferred Candidate Background

• Former cabin crew
• Hospitality or hotel professionals
• Customer-service professionals
• Travel-industry professionals
• Candidates experienced in handling premium customers

Compensation & Benefits

• Salary up to ₹54,000 CTC per month
• In-hand salary up to ₹49,000 per month
• Attendance and night-shift allowance up to ₹8,800
• Performance incentives
• Both-side cab facility
• International travel benefits
• Medical allowance