Remote Desktop Support (HCLTech) | Hyderabad | Salary Based on Profile

HCLTech is hiring a Senior Support Analyst to provide remote-desktop assistance to clients in Hyderabad. The position focuses on diagnosing technical issues, resolving incidents and maintaining customer-service quality.

Job Highlights

• Company: HCLTech
• Role: Senior Analyst – Remote Desktop Support
• Location: Hyderabad
• Employment Type: Full-Time
• Department: Support and Operations
• Process: Technical Customer Support
• Salary: Based on Profile

Roles & Responsibilities

• Provide remote-desktop support to users.
• Investigate software, hardware and access issues.
• Record incidents in the ticketing system.
• Troubleshoot and resolve assigned cases.
• Maintain communication with affected users.
• Escalate complex issues to specialist teams.
• Follow service-desk operating procedures.
• Meet response and resolution SLAs.
• Update technical worklogs.
• Maintain customer satisfaction throughout the interaction.

Qualifications & Eligibility

• Relevant technical-support experience.
• Familiarity with service-desk operations.
• Knowledge of ticketing systems.
• Strong problem-solving capability.
• Customer-focused written and verbal communication.

Required Skills

• Remote desktop support
• Service desk
• Ticketing systems
• Technical troubleshooting
• Incident management
• Customer service