Voice & Non-Voice Process (Capgemini) | Kolkata | Salary Not Disclosed

Capgemini is inviting applications from freshers and experienced candidates for Voice and Non-Voice Process roles in Kolkata. Candidates must possess excellent communication skills and be willing to work across rotational shifts, including night shifts.

Job Highlights

• Company: Capgemini
• Roles: Voice Process and Non-Voice Process
• Location: Kolkata
• Eligible Candidates: Candidates currently based in Kolkata
• Experience: Freshers and candidates with 1–3 years of experience
• Qualification: Any graduate
• Work Mode: Not Disclosed
• Salary: Not Disclosed
• Shift: Rotational shifts, including night shifts
• Joining Requirement: Immediate and short-notice joiners preferred

About the Opportunity

Selected candidates will join a customer-service or business-process team in either a voice or non-voice role. The specific responsibilities will depend on the process assigned during selection.

Candidates should be comfortable communicating with customers or internal stakeholders, following defined process guidelines and meeting quality and productivity expectations.

Roles and Responsibilities

Depending on the assigned process, responsibilities may include:

• Handle customer or process-related queries professionally.
• Communicate clearly with customers and internal teams.
• Provide accurate information and appropriate resolutions.
• Process customer requests according to established procedures.
• Maintain accurate records of interactions and completed tasks.
• Follow quality, productivity and compliance standards.
• Escalate complicated cases to the appropriate support team.
• Maintain professionalism while handling sensitive information.
• Work collaboratively with team members and supervisors.
• Meet the performance expectations associated with the assigned process.

Voice-Process Responsibilities

• Handle customer interactions through voice calls.
• Listen carefully and understand customer concerns.
• Explain solutions clearly and professionally.
• Maintain call quality and customer-service standards.

Non-Voice Responsibilities

• Process customer requests through the assigned non-voice channel.
• Review and update information accurately.
• Maintain written communication and documentation quality.
• Complete assigned transactions within expected timelines.

Eligibility and Qualifications

Applicants must meet the following requirements:

• Any graduate can apply.
• Fresh graduates are eligible.
• Candidates with one to three years of relevant experience can also apply.
• Applicants must possess all graduation mark sheets.
• Graduation certificate or degree certificate is mandatory.
• Excellent written and verbal communication skills are required.
• Candidates must be comfortable working in all shifts.
• Night-shift flexibility is mandatory.
• Candidates should be available to join immediately or within a short notice period.
• The vacancy specifically requests candidates from Kolkata.

Required Skills

• Verbal and written communication
• Customer service
• Voice-process handling
• Non-voice operations
• Customer-query resolution
• Active listening
• Basic computer proficiency
• Attention to detail
• Process compliance
• Teamwork
• Adaptability
• Shift flexibility

Documents Required

Candidates should keep the following documents available:

• Updated resume
• Graduation mark sheets
• Graduation or degree certificate
• Government-issued identity proof
• Experience and employment documents, if applicable

Share sensitive identity documents only after verifying the recruitment stage and recruiter’s authorization.