Customer Support (Google Voice Process) | Gurugram / Hyderabad | ₹3.5–₹3.7 LPA

Applications are being invited from graduate freshers for a Customer Support Executive – Voice Process opportunity associated with a Google process. Selected candidates will handle customer queries over calls while working in rotational shifts.

Job Highlights

• Process: Google Voice Process
• Position: Customer Support Executive
• Locations: Gurugram or Hyderabad
• Salary: ₹3.5–₹3.7 LPA
• Experience: Graduate freshers
• Qualification: Graduation mandatory
• Working Days: Five days per week
• Shift: Rotational shifts
• Weekly Offs: Rotational
• Joining Requirement: Immediate joiners only
• Work Mode: Not Disclosed
• Employment Type: Not Disclosed
• Payroll Company: Not Disclosed

About the Role

The selected candidate will work in a customer-support voice process and assist customers through telephone calls. The position requires clear communication, active listening and the ability to understand and resolve customer concerns professionally.

Candidates should be comfortable working according to rotational schedules and adapting to different customer situations.

Roles and Responsibilities

• Handle customer queries through inbound or assigned voice calls.
• Listen carefully and understand customer concerns.
• Provide accurate and relevant information.
• Troubleshoot routine customer problems.
• Offer appropriate resolutions according to process guidelines.
• Escalate complicated or unresolved concerns to the relevant team.
• Maintain professional and courteous communication.
• Record customer interactions and resolution details accurately.
• Follow quality, productivity and compliance requirements.
• Protect confidential customer information.
• Work toward customer-satisfaction and first-contact-resolution targets.
• Coordinate with team members and supervisors when additional support is required.

Eligibility and Qualifications

Candidates should meet the following requirements:

• Graduation must be completed.
• Graduate freshers are eligible to apply.
• Candidates should possess good verbal communication skills.
• Strong customer-handling and problem-solving abilities are required.
• Applicants should be comfortable communicating professionally over calls.
• Candidates must be willing to work in rotational shifts.
• Rotational weekly offs should be acceptable.
• Only candidates available for immediate joining should apply.
• Applicants should be willing to work in either Gurugram or Hyderabad, according to the available vacancy.

Preferred Skills

• Customer service
• Voice-process handling
• Active listening
• Verbal communication
• Customer-query resolution
• Problem solving
• Call documentation
• Basic computer proficiency
• Teamwork
• Adaptability
• Time management
• Shift flexibility

Work Schedule

• Working Week: Five days
• Shift Type: Rotational shifts
• Weekly Offs: Rotational offs

The specific shift timings, transport facility and night-shift requirements have not been disclosed. Candidates should confirm these details before proceeding.

Salary Details

The advertised compensation range is:

₹3.5 LPA–₹3.7 LPA

Applicants should confirm whether this amount represents fixed pay or total CTC and ask about deductions, incentives and in-hand salary during the recruitment process.