Work From Home – Email Customer Support (Jobgether Partner) | Remote |

A Jobgether partner is recruiting an Email Customer Support Team Lead for a fully remote contract opportunity in India. The role combines written customer service with team supervision and performance management.

Job Highlights

• Company: Hiring company represented by Jobgether
• Role: Email Customer Support Team Lead
• Location: India
• Work Mode: Fully Remote
• Employment Type: Full-Time Contract
• Schedule: EST-aligned schedule
• Domain: Email Customer Support

Roles & Responsibilities

• Supervise agents handling customer requests by email.
• Review response quality and ensure service standards are met.
• Coach team members and provide actionable performance feedback.
• Monitor workloads, productivity and response times.
• Assist with complex and escalated customer cases.
• Maintain accurate reporting on team performance.
• Improve written-support workflows and response templates.
• Coordinate operational issues with relevant stakeholders.

Qualifications & Eligibility

• Previous email-support and team-leadership experience.
• Excellent written English and attention to detail.
• Ability to manage distributed support professionals.
• Comfortable working according to the stated EST schedule.
• Reliable internet and remote-working setup.

Required Skills

• Email customer support
• Team leadership
• Quality monitoring
• Performance coaching
• Escalation management
• Written English