International Travel Blended Support ( International MNC ) | Kolkata | Up to ₹3.90 LPA

An employer is hiring freshers and experienced candidates for an Elite International Travel Process in Kolkata. The role involves assisting international customers through voice and chat channels in rotational shifts.

Job Highlights

• Company: Not Disclosed
• Role: International Travel Blended Support
• Process: Elite International Travel Process
• Location: Kolkata
• Office Locations: DLF 1 / Candor TechSpace
• Experience: Freshers and experienced candidates
• Qualification: Graduates and undergraduates
• Work Mode: Work From Office
• Working Days: Five days per week
• Weekly Offs: Two rotational offs
• Shift: Rotational, including evening and night shifts
• Joining: Immediate interviews
• Salary: Up to ₹3.90 LPA

Roles & Responsibilities

• Handle international customer queries through voice and chat.
• Assist customers with travel-related questions and service requests.
• Understand customer concerns and provide suitable resolutions.
• Maintain fluent and professional written and verbal communication.
• Record customer interactions accurately in the designated system.
• Coordinate with relevant teams to resolve complex concerns.
• Follow process guidelines and quality standards.
• Escalate unresolved customer issues appropriately.
• Maintain a customer-first approach during every interaction.
• Meet assigned productivity, quality and customer-satisfaction targets.

Qualifications & Eligibility

• Graduates and undergraduates can apply.
• Freshers and experienced candidates are eligible.
• Applicants should be currently based in Kolkata.
• Excellent spoken and written English communication is mandatory.
• A typing speed of 25–30 WPM is preferred.
• Candidates should possess strong problem-solving abilities.
• Applicants must be comfortable with voice and chat support.
• Flexibility for rotational evening and night shifts is required.
• Candidates must not have planned leave during the first three months.
• Immediate availability for screening and interviews is preferred.

Required Skills

• International customer support
• Voice and chat handling
• Travel-process support
• English communication
• Typing accuracy
• Active listening
• Problem-solving
• Customer-query resolution
• Shift flexibility

Compensation & Benefits

• Freshers or candidates with less than one year of experience: Up to ₹3.20 LPA
• Candidates with more than one year of International BPO experience: Up to a 30% hike on the last drawn CTC
• Maximum Salary Budget: Up to ₹3.90 LPA
• One-way cab facility
• Additional travel allowance
• Performance bonus and incentives
• Five working days and two rotational weekly offs