Associate – Customer Care Voice (Genpact) | Hyderabad | Salary Based on Profile

Genpact is recruiting Customer Care Associates for voice-based support operations. The role may involve banking, fraud-dispute, online-support or general customer-service activities, depending on process allocation.

Job Highlights

• Company: Genpact
• Role: Associate – Customer Care Voice
• Location: Hyderabad
• Work Mode: Work From Office
• Employment Type: Full-Time
• Process: Voice Customer Care
• Salary: Based on Profile

Roles & Responsibilities

• Receive and manage customer calls
• Verify information and understand the customer’s concern
• Provide appropriate resolutions
• Support online-service and account-related queries
• Document every interaction
• Follow data-security and compliance procedures
• Escalate suspected fraud or unresolved issues
• Meet service, attendance and quality standards

Required Skills

• Customer care
• Voice support
• Communication
• Customer verification
• Complaint resolution
• Basic computer skills