International Voice Customer Support (Tech Mahindra) | Hyderabad | ₹3.5–₹4.7 LPA

Tech Mahindra Business Services is hiring experienced candidates for its International Voice Customer Support Process in Hitech City, Hyderabad. The role involves handling international customer calls, resolving service-related queries and maintaining customer satisfaction while meeting performance targets.

Job Highlights

• Company: Tech Mahindra Business Services
• Role: International Voice Customer Support Executive
• Process: International Voice / Customer Service
• Location: Hitech City, Madhapur, Hyderabad
• Experience: Minimum 6 Months in International Voice Process
• Qualification: Graduation Not Mandatory
• Work Mode: Work From Office
• Employment Type: Full-Time, Permanent
• Working Days: 5 Days
• Weekly Offs: 2 Days
• Shift: Rotational Night Shifts
• Salary: ₹3.5–₹4.7 LPA
• Joining: Immediate Joiners Only
• Cab Facility: Both-Side Transport
• Incentives: Performance-Based Incentives
• Additional Benefits: Overtime Payments and Referral Bonus
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations

Roles & Responsibilities

• Handle international customer calls and deliver professional customer service.
• Resolve customer queries related to products and services within appropriate timelines.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with internal teams to resolve complex customer issues.
• Support process improvements through coordination with relevant departments.
• Meet performance targets established by the organization.
• Maintain effective English communication during international customer interactions.
• Apply customer-handling skills to support customer satisfaction and retention.

Qualifications & Eligibility

• Minimum 6 months of International Voice Process experience is mandatory.
• Excellent English communication skills are required.
• Candidates must have experience handling international customer calls.
• Graduation is not mandatory.
• Applicants must be comfortable working rotational night shifts.
• Candidates must be willing to work from the Hyderabad office.
• Only immediate joiners are eligible.
• Relevant International BPO customer-service experience is required.

Required Skills

• International Voice Process
• International BPO
• Customer Support
• Customer Service
• Customer Handling
• Customer Retention
• Inbound Customer Calling
• English Communication
• Customer Query Resolution
• CRM Software
• Customer Interaction Documentation
• Performance Target Management
• Team Collaboration

Preferred Skills

• Upselling
• Customer Retention Experience
• International Customer Service Experience

Compensation & Benefits

• Advertised Salary Range: ₹2–₹4.75 LPA
• CTC Mentioned in Job Description: ₹3.5–₹4.7 LPA
• Salary Hike: Based on Candidate Profile
• Working Days: 5 Days
• Weekly Offs: 2 Days
• Cab Facility: Both-Side Transport
• Incentives: Performance-Based
• Overtime Payments: Available
• Referral Bonus: Available

Selection Process

• HR Interview
• Operations Interview
• AMCAT Assessment