International Chat Support (Tech Mahindra) | Noida | ₹3.75–₹4.5 LPA

Tech Mahindra is hiring experienced candidates for its International Chat Support – Non-Voice Process in Noida. The role involves managing multiple customer chats, resolving queries, providing technical guidance and identifying upselling opportunities while maintaining customer satisfaction.

Job Highlights

• Company: Tech Mahindra
• Role: International Chat Support Executive
• Process: International Chat / Non-Voice
• Location: Noida
• Experience: Minimum 6 Months in International Chat Process / BPO
• Qualification: Minimum 12th Pass
• Employment Type: Full-Time, Permanent
• Working Days: 5 Days
• Weekly Offs: 2 Rotational Offs
• Shift: Night Shift
• Salary: ₹3.75–₹4.5 LPA (advertised range)
• Incentives: Attractive Incentives
• Cab Facility: Both-Side Cab Service
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations
• Role Category: Non-Voice

Roles & Responsibilities

• Handle multiple international customer chats simultaneously with speed and accuracy.
• Resolve customer complaints and provide appropriate solutions through chat.
• Answer customer questions regarding products and services.
• Guide customers through technical steps when assistance is required.
• Identify customer needs and recommend suitable upgraded features, plans or add-ons.
• Perform upselling and cross-selling during customer interactions.
• Work toward daily and monthly customer satisfaction (CSAT) targets.
• Meet assigned sales conversion targets.
• Maintain accurate customer information and chat records in CRM software.
• Deliver professional customer service while managing multiple conversations.

Qualifications & Eligibility

• Minimum 6 months of International Chat Process experience is required.
• Minimum 6 months of BPO experience is required.
• Candidates must have completed at least Class 12.
• Graduation is not mandatory.
• Fluency in English is required.
• Candidates must be comfortable working night shifts.
• Applicants should be capable of handling multiple customer chats.
• Candidates should be comfortable with customer-service and sales conversion targets.

Required Skills

• International Chat Process
• International BPO
• Non-Voice Process
• Chat Support
• Multiple Chat Handling
• Customer Query Resolution
• Customer Complaint Handling
• English Communication
• Typing Speed and Accuracy
• Upselling and Cross-Selling
• Customer Satisfaction (CSAT)
• Sales Conversion
• CRM Software
• Customer Documentation
• Basic Technical Guidance

Compensation & Benefits

• Advertised Salary: ₹3.75–₹4.5 LPA
• Job Description Salary: Up to ₹4.40 LPA
• Incentives: Attractive Incentives
• Cab Facility: Both-Side Cab Service
• Working Days: 5 Days
• Weekly Offs: 2 Rotational Offs