International Chat Support (Tech Mahindra) | Noida | ₹3.5–₹4.5 LPA

Tech Mahindra is hiring experienced candidates for its International Chat Support – Non-Voice Process in Noida. The role involves resolving international customer queries, handling billing-related concerns and delivering customer satisfaction through live chat support.

Job Highlights

• Company: Tech Mahindra
• Role: International Chat Support Executive
• Process: International Chat / Non-Voice
• Location: Noida
• Experience: Minimum 6 Months in International BPO Chat Process
• Qualification: Minimum 12th Pass
• Work Mode: Not Specified
• Employment Type: Full-Time, Permanent
• Shift: Rotational / Night Shifts
• Salary: ₹3.5–₹4.5 LPA
• Incentives: Available
• Cab Facility: Both-Side Cab Service
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations

Roles & Responsibilities

• Resolve international customer queries through live chat support.
• Interact with customers to address billing-related issues.
• Identify and assess customer needs to provide appropriate solutions.
• Assist customers in resolving service-related concerns.
• Handle customer queries professionally through written communication.
• Work toward achieving customer satisfaction during support interactions.

Qualifications & Eligibility

• Minimum 6 months of International BPO Chat Process experience is required.
• Candidates must have completed at least Class 12.
• Graduation is not mandatory.
• Good English communication skills are required.
• Candidates must be comfortable working rotational shifts.
• Willingness to work night shifts is mandatory.
• Prior experience in international customer chat support is required.

Required Skills

• International BPO
• International Chat Process
• Live Chat Support
• Web Chat
• Non-Voice Process
• Customer Service
• Billing Query Resolution
• Customer Query Handling
• Written English Communication
• Customer Needs Assessment

Preferred Skills

• Blended Process
• US Process
• Escalation Management
• Semi-Voice Support

Compensation & Benefits

• Annual Salary: ₹3.5–₹4.5 LPA
• Incentives: Available
• Transport Facility: Both-Side Cab Service