International Chat Support (Tech Mahindra) | Noida Sector 62 | ₹3–₹5 LPA

Tech Mahindra is hiring candidates for its International Chat Support Process at Embassy Galaxy Business Park, Noida Sector 62. The role involves handling international customer queries, resolving issues within defined SLAs and delivering professional customer service through chat.

Job Highlights

• Company: Tech Mahindra
• Role: International Chat Support Executive
• Process: International Chat / Non-Voice
• Location: Noida, Sector 62
• Office: Embassy Galaxy Business Park
• Experience: Minimum 6 Months in International BPO Customer Service
• Qualification: Graduate / Undergraduate
• Working Days: 5 Days
• Shift: Night Shifts / US Shifts
• Salary: ₹3–₹5 LPA
• Cab Facility: Both-Side Cab Service
• Domain: International BPO / Customer Service

Roles & Responsibilities

• Handle international customer queries professionally through chat support.
• Provide accurate information to customers regarding their queries.
• Resolve customer issues within defined service-level agreements (SLAs).
• Maintain customer satisfaction during chat interactions.
• Follow established process guidelines while handling customer requests.
• Document customer interactions accurately.
• Update relevant systems with customer interaction details.
• Maintain professional written communication throughout customer conversations.

Qualifications & Eligibility

• Minimum 6 months of International BPO Customer Service experience is mandatory.
• Graduates and undergraduates are eligible to apply.
• Excellent written English communication skills are required.
• Excellent verbal English communication skills are required.
• Candidates must have good typing speed.
• Applicants must be comfortable working night shifts and US shifts.
• Candidates should be able to handle international customer interactions professionally.
• Ability to follow process guidelines and meet defined SLAs is required.

Required Skills

• International Chat Support
• International Chat Process
• Non-Voice Process
• Web Chat
• International BPO
• Customer Service
• Customer Query Resolution
• Written English Communication
• Verbal English Communication
• Typing Skills
• SLA Management
• Customer Interaction Documentation

Preferred Skills

• Blended Process
• Inbound Process
• BPO Non-Voice
• Voice Process
• Customer Care

Compensation & Benefits

• Annual Salary: ₹3–₹5 LPA
• Working Days: 5 Days
• Cab Facility: Both-Side Cab Service