International Voice Process (Tech Mahindra) | Hyderabad | Up to ₹4.75 LPA

Tech Mahindra is hiring experienced candidates for its International Voice Process in Hyderabad, Hitech City. The role involves handling inbound international customer calls, resolving customer queries and delivering professional customer service.

Job Highlights

• Company: Tech Mahindra
• Role: International Voice Process Executive
• Process: International Customer Support – Voice
• Location: Hitech City, Hyderabad
• Experience: Minimum 1 Year in International Customer Support (Voice Process)
• Qualification: 12th Pass / Undergraduate / Graduate
• Working Days: 5 Days
• Weekly Offs: 2 Days
• Shift: Night / Rotational Shifts
• Salary: ₹4.75 LPA
• Cab Facility: Both-Side Cab Service
• Domain: International Customer Support / BPO

Roles & Responsibilities

• Handle inbound international customer calls professionally.
• Understand customer queries and provide appropriate assistance.
• Resolve customer concerns through effective verbal communication.
• Deliver high-quality customer service during inbound calls.
• Maintain professional communication with international customers.
• Apply relevant international voice-support experience while handling customer interactions.

Qualifications & Eligibility

• Minimum 1 year of International Customer Support experience in a Voice Process is mandatory.
• Candidates must have relevant experience handling international customer calls.
• 12th-pass candidates are eligible.
• Undergraduates and graduates can apply.
• Excellent English communication skills are required.
• Candidates must be comfortable working night shifts.
• Flexibility to work rotational shifts is required.
• Applicants should be available to work in Hyderabad, Hitech City.

Required Skills

• International Voice Process
• International Customer Support
• Inbound Calling
• Customer Service
• Customer Query Resolution
• English Communication
• Verbal Communication
• Customer Handling
• Problem-Solving
• Professional Call Handling

Compensation & Benefits

• Annual Salary: ₹4.75 LPA
• Working Days: 5 Days
• Weekly Offs: 2 Days
• Cab Facility: Two-Way Cab Service