International Chat Support (Tech Mahindra) | Noida | Salary Based on Profile

Tech Mahindra is hiring for an International Chat Support – Non-Voice Process in Noida. The role is suitable for candidates with at least 1 year of International BPO Chat Process experience who can handle customer queries and billing-related concerns through chat.

Job Highlights

• Company: Tech Mahindra
• Role: Chat Support
• Process: International Chat / Non-Voice
• Location: Noida
• Experience: Minimum 1 Year International BPO Chat Experience
• Qualification: Minimum 12th Pass
• Employment Type: Full-Time, Permanent
• Shift: Rotational / Night Shifts
• Salary: Based on Profile
• Cab Facility: Both-Side Cabs
• Incentives: Available
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations
• Role Category: Non-Voice

Roles & Responsibilities

• Resolve international customer queries through chat support.
• Interact with customers to understand and resolve billing-related issues.
• Identify and assess customer requirements during chat interactions.
• Provide appropriate support based on the customer’s needs.
• Work toward achieving customer satisfaction through effective query resolution.
• Maintain professional written communication while interacting with international customers.
• Handle customer conversations according to the assigned chat-support process.
• Work according to assigned rotational and night-shift schedules.

Qualifications & Eligibility

• Minimum 1 year of International BPO experience in a Chat Process is required.
• Minimum educational qualification is 12th Pass.
• Graduation is not mandatory for this opening.
• Candidates must have good English communication skills.
• Applicants should have relevant international chat-support experience.
• Candidates must be comfortable working rotational shifts.
• Candidates must be comfortable working night shifts.
• Applicants should be available for the Noida opportunity.

Required Skills

• International Chat Support
• Non-Voice Process
• International BPO
• Chat Process
• Customer Support
• Written Communication
• English Communication
• Billing Query Resolution
• Customer Query Handling
• Customer Needs Assessment
• Customer Satisfaction
• Problem Resolution

Compensation & Benefits

• Salary: Based on Profile
• Cab Facility: Both-Side Cabs
• Incentives: Available
• Employment Type: Full-Time, Permanent