International Customer Support Executive – Chat / Voice | Noida | ₹3.25–₹4.75 LPA

A BPO company is hiring experienced candidates for an International Customer Support Executive – Chat / Voice Process in Noida. The role focuses on handling international customer interactions, resolving queries and delivering effective customer service through inbound chat and voice channels.

Job Highlights

• Role: International Customer Support Executive
• Process: International Chat / Voice / Blended
• Location: Noida
• Experience: Minimum 6 Months in International Chat / Voice Process
• Salary: ₹3.25–₹4.75 LPA
• Working Days: 5 Days
• Shift: Night / Rotational Shifts
• Cab Facility: Both-Side Cab Service
• Incentives: Available
• Industry: BPM / BPO
• Domain: International Customer Support

Roles & Responsibilities

• Handle international inbound customer chats and calls.
• Communicate professionally with international customers through chat and voice channels.
• Understand customer concerns and provide appropriate assistance.
• Apply customer-handling skills during inbound interactions.
• Resolve customer queries using effective problem-solving skills.
• Support customer-service activities within the assigned international process.

Qualifications & Eligibility

• Minimum 6 months of International Chat or Voice Process experience is mandatory.
• Relevant experience must be from a BPO company.
• Candidates should have handled international inbound chats or calls.
• Excellent English communication skills are required.
• Minimum typing speed of 40 WPM is required.
• Strong customer-handling abilities are essential.
• Good problem-solving skills are required.
• Candidates must be flexible to work night shifts.
• Willingness to work rotational shifts is mandatory.

Required Skills

• International Chat Process
• International Voice Process
• International BPO
• Inbound Customer Support
• Customer Service
• Customer Query Resolution
• English Communication
• Typing Speed – 40 WPM
• Customer Handling
• Problem-Solving
• International Process

Additional Relevant Skills

• Telecom Billing
• Blended Process
• US Process
• UK Process
• SLA
• Average Handling Time (AHT)
• Customer Satisfaction (CSAT)
• Upselling

Compensation & Benefits

• Annual Salary: ₹3.25–₹4.75 LPA
• Working Days: 5 Days
• Cab Facility: Both-Side Cab Service
• Incentives: Available