Work From Home – Technical Support Specialist (APEXX Global) | Remote | Salary Based on Profile

APEXX Global is recruiting a Technical Support Specialist to support customers using its payment technology platform. The vacancy permits remote work in India and may also accommodate candidates associated with Bengaluru or Pune.

Job Highlights

• Company: APEXX Global
• Role: Technical Support Specialist
• Location: India
• Work Mode: Remote / Work From Home
• Employment Type: Full-Time
• Salary: Based on Profile
• Domain: Payments and Technical Support

Roles & Responsibilities

• Respond to customer questions involving the payment platform.
• Investigate transaction, integration and configuration issues.
• Analyze application information and technical logs.
• Assist customers and partners with API-related problems.
• Escalate product defects to the appropriate internal teams.
• Maintain accurate records throughout each support case.
• Communicate progress, solutions and next steps professionally.
• Contribute to technical guides and support-process improvements.

Qualifications & Eligibility

• Previous experience in technical or product support.
• Familiarity with APIs and software integrations.
• Strong analytical and customer-communication skills.
• Payments or financial-technology experience is advantageous.
• Ability to collaborate remotely with international stakeholders.

Required Skills

• API support
• Payment systems
• Technical troubleshooting
• Customer case management
• Log analysis
• Professional communication